CLEAN FREAKS EMPLOYEE HANDBOOK

INTRODUCTION & CORE VALUES

• Core Values
• Employee Directory Access
• Contact & Communication
• Voluntary At Will Employment
• Equal Employment Opportunity
• Pregnancy Policy
• Workplace Harassment Policy

EMPLOYMENT POLICIES & PRACTICES

• Confidentiality and Data Protection Policy
• Workplace Safety and Health Policy  
• Driving & Vehicle Policy
• Company & Personal Property Policy 
  • • • On-Site Property Responsibility Policy
• Broken/Damaged Item & Customer Key Policy 
  • • • Incident Reporting Protocol
• Cell Phone Usage & Media Capturing Policy
  

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NEW HIRE & TRAINING

• Working Interview / Training Period
• Probationary Period
• New Hire Compensation
• Background Check

ATTENDANCE POLICY

• Hours of Work 
• Schedule Availability & Same-Day Appointments
• Flexible Scheduling 
• Arrival Windows
• Attendance
  • • • Time Off Requests
      • Same Day- Call Offs
      • Leave of Absence
      • No Call-N0 Show
• Turn-In Day Policy 
• Time Tracking: Clocking In & Out
• Holidays & Black Out Period

Job description & compensation

• Job Description & Responsibilities
• Definition of Employment Status
• Compensation
• Quarterly Performance Reviews & Bonus

EMPLOYEE BENEFITS & PERKS

• Full-Time & Part-Time Benefits And Perks
• Workman’s Comp & Unemployment Insurance
  

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STANDARDS OF CONDUCT

• Code of Conduct
• Disciplinary Action Policy 
• Dress Code
• Workplace Conduct
• Lock Out Policy
• Non-Compete & Conflict of Interest Policy

RESIGNATION & TERMINATION

• Resignation 
• Termination 

Clean Freaks is pleased to provide you with your Employee Handbook, which outlines the personnel policies, procedures and practices in effect at this time. This handbook will be a helpful tool during your employment with Clean Freaks, and we encourage you to freely ask any questions for clarity to management as well as your co-workers. By doing so , you will learn your job more quickly.

CORE VALUES – At Clean Freaks, we hold ourselves to high standards, both in the way we work and the service we provide. When we uphold these values together, they become more than words, they become our way of doing business. We ask every team member to embrace and reflect these core values in all that they do.

• DO WHAT IT TAKES

We go the extra mile to get the job done, no excuses. We stay flexible, find solutions, and deliver results, even when challenges arise.

• DO WHAT YOU SAY

We follow through on our commitments. Our word matters, and we honor it by being reliable, consistent, and trustworthy.

• OWN YOUR ACTIONS

We take responsibility for our work, our mistakes, and our impact. We don’t shift blame; we step up, learn, and grow.

EMPLOYEE DIRECTORY ACCESS – All employee contact information, including that of management and staff, is securely stored and accessible through the following company-approved platforms:

• Connecteam App
• HouseCall App

Employees are expected to use these platforms to locate contact details as needed for work-related communication. Unauthorized sharing or misuse of employee contact information is strictly prohibited.

CONTACT & COMMUNICATION – Employees may contact management with questions, concerns, or work-related matters during the following hours:

• Monday through Friday: 7:00 AM – 6:00 PM
• Weekends and Company Holidays: Management is unavailable 

For non-urgent matters or communication outside of business hours, please email hrdept@cleanfreaks.com.  Management will respond within one business day.

VOLUNTARY AT WILL EMPLOYMENT – All Clean Freaks employees are considered to be “at will.” At-will employment means that employees have the right to terminate their employment with Clean Freaks at any time, for any reason or for no reason (…FULL POLICY HERE)

EQUAL EMPLOYMENT OPPORTUNITY – Clean Freaks shall follow the spirit and intent of all federal, state and local employment law and is committed to equal employment opportunity (…FULL POLICY HERE)

PREGNANCY POLICY – Clean Freaks is committed to supporting the health, well-being, and rights of expectant mothers while fully complying with applicable federal, state, and local laws (…FULL POLICY HERE)

WORKPLACE HARASSMENT POLICY – At Clean Freaks, we are committed to maintaining a work environment that is free from harassment of any kind (…FULL POLICY HERE)

At Clean Freaks Cleaning Service, our continued success depends on the dedication and talent of our entire team. We are committed to fostering a safe, respectful, and professional work environment that offers equal opportunities for employment, growth, and training, free from harassment and unfair treatment.

CONFIDENTIALITY & DATA PROTECTION POLICY – All employees of Clean Freaks are expected to maintain the highest level of confidentiality in all aspects of their work. For the duration of your employment, you may have access to sensitive information related to the company, our clients, or fellow employees.

It is your responsibility to protect this information and to never disclose or share it unless doing so is required as part of your official job duties. Access to confidential information must be limited to a need-to-know basis and must be authorized by a supervisor or member of management.

Examples of confidential information include, but are not limited to:

• Client names, addresses, contact details, and service preferences
• Access information and entry codes for clients homes
• Company policies, procedures, pricing, or operational strategies
• Internal communications or record
• Employee personal information

Breaches of confidentiality will not be tolerated and will result in disciplinary action, up to and including termination of employment, depending on the severity of the infraction. Employees who are unsure whether information is confidential or whether it may be shared should consult their supervisor before taking any action.

WORKPLACE SAFETY AND HEALTH POLICY – This policy outlines the measures we take to protect our employees from potential hazards and emergency situations encountered during residential and commercial cleaning services (…FULL POLICY HERE)

DRIVING & VEHICLE POLICY – This policy outlines the expectations, requirements, and safety standards for all staff who operate a vehicle during the course of their duties (…FULL POLICY HERE)

COMPANY & PERSONAL PROPERTY POLICY, ON-SITE PROPERTY RESPONSIBILITY POLICY – This policy outlines the proper use, care, and protection of all company-issued equipment, tools, and materials, as well as guidelines regarding personal belongings brought to the workplace (…FULL POLICY HERE)

BROKEN/DAMAGED ITEM & CUSTOMER KEY POLICY – This policy outlines the procedures for reporting and addressing any broken or damaged items during a cleaning, as well as the proper handling, storage, and use of customer keys (…FULL POLICY HERE)

CELL PHONE USAGE & MEDIA CAPTURING POLICY – This policy outlines expectations for personal phone usage, as well as the proper and authorized use of photos or videos taken in customer homes or on job sites (…FULL POLICY HERE)

Clean Freaks is committed to hiring team members who align with our company values, meet our performance standards, and demonstrate reliability and professionalism. The new hire process is designed to ensure both the employee and the company are making a mutually beneficial long-term decision to work together (…FULL POLICY HERE)

Consistent attendance and punctuality are essential to providing reliable service to our clients and maintaining a productive work environment. This section outlines Clean Freaks’ expectations regarding work hours, scheduling, and attendance.

HOURS OF WORK – The standard Full-Time work week at Clean Freaks generally consists of 6-7.5hr days, with an average workday totaling approximately 7.5 hours. Typical working hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday.

While these hours represent the general operating schedule, actual working hours may vary based on client needs, job assignments, and seasonal demands.

SCHEDULE AVAILABILITY & SAME-DAY APPOINTMENTS – All employees are expected to be available and ready to work during their agreed-upon daily start and end times. Openings in your schedule may be filled with same-day appointments to ensure full and efficient daily routes.

Personal plans should not be made during your scheduled work hours, even if there appears to be a gap in your schedule OR if your day appears to end early. Schedules are subject to change, and it is expected that you remain available for the full duration of your agreed upon workday. Refusing assignments due to personal plans made during scheduled hours is not permitted and may be subject to disciplinary action.

FLEXIBLE SCHEDULING – Employees may request a variation in their work schedule to accommodate personal responsibilities. Any such request:

• Must fall within employer-defined limits
• Is subject to management approval
• Will be considered based on the needs of the business and the employee’s job duties

Final determination of work hours rests with the employee’s supervisor, who will assign schedules based on what best supports Clean Freaks’ operational needs.

ARRIVAL WINDOWS – An arrival window is the time that a technician has to make it to a client’s front door to begin cleaning. This is particularly important for clients who are home, however should not be taken advantage of for those that are not as the discipline and practice should remain. Clean Freaks arrival windows are as follows:

• 1st Arrival Window: 8:00AM-8:30PM
• 2nd Arrival Window: 10:30AM-12:30PM (*Wednesdays ONLY: 11:30AM-1:30PM)
• 3rd Arrival Window: 1:30PM-3:30PM

ATTENDANCE – Punctuality and consistent attendance are essential to the success of Clean Freaks and the satisfaction of our clients (…FULL POLICY HERE)

TURN-IN DAY POLICY – Clean Freaks has a designated weekly Turn-In Day (day subject to change) for all Cleaning Technicians. This day is used for attending the mandatory team meeting and restocking cleaning products and supplies. Employee presence on Turn-In Day is mandatory and considered an essential part of the workweek.

Employees are strongly discouraged from calling off or requesting time off on Turn-In Day. While important or emergency requests may be approved, excessive absences on Turn-In Day may result in disciplinary action.

If you miss Turn-In Day due to an approved, excused absence, it is your responsibility to ensure you have enough supplies to last until the next Turn-In Day you attend. This may require purchasing necessary supplies out of pocket, alternate arrangements will not be made to accommodate missed restocking.

Late arrivals or tardiness to Turn-In Day meetings will result in a formal write-up.

TIME TRACKING: CLOCKING IN AND OUT – All employees are required to clock in and clock out for each scheduled appointment using the designated time tracking system (press START at the beginning and FINISH at the end).

• If a technical issue prevents you from clocking in or out, you must contact a manager immediately
• Repeated failure to accurately clock in/out may result in disciplinary action, up to and including termination

Accurate timekeeping ensures fair compensation and accountability for both employees and the company.

HOLIDAYS & BLACK OUT PERIOD – This section outlines which holidays are observed, how holiday pay is applied, and the expectations around scheduling during designated blackout periods (…FULL POLICY HERE)

This section outlines the role and responsibilities of the Cleaning Tech position, along with details on how employees are paid, including wage structure, pay periods, and quarterly performance reviews.

JOB DESCRIPTION & RESPONSIBILITIES – Clean Freaks employees are expected to perform residential and/or commercial cleaning services with a consistent focus on quality, professionalism, and customer satisfaction.

Employees are responsible for:

• Completing all assigned cleaning tasks according to the Clean Freaks Cleaning Checklist

• Capturing photos and videos of work when appropriate for use in company marketing and advertising efforts. Media must be collected in accordance with our Media Capturing Policy.

• Delivering work that meets or exceeds the company’s quality standards

• Maintaining a professional demeanor at all times while in a client’s home and when wearing Clean Freaks company branded uniform.

• Providing excellent customer service, treating each client and their home with care and respect.

DEFINITION OF EMPLOYMENT STATUS – Clean Freaks classifies employees based on the number of hours they are regularly scheduled to work each week. These classifications help determine eligibility for certain company benefits:

• FULL-TIME:  Employees who are regularly scheduled to work 30.25 hours or more per week.

• PART-TIME:  Employees who are regularly scheduled to work less than 30 hours per week. Part-time employees may be ineligible for select company benefits.

COMPENSATION – Clean Freaks is committed to providing fair, competitive, and transparent compensation for all employees (…FULL POLICY HERE)

QUARTERLY PERFORMANCE REVIEWS & BONUS – At Clean Freaks, we believe in recognizing and rewarding strong performance. Through quarterly performance reviews, we provide employees with regular feedback, acknowledge achievements, and identify areas for growth (…FULL POLICY HERE)

This section provides an overview of the benefits available to eligible employees, including time off, incentives, and other workplace perks. Our goal is to recognize your contributions and help you thrive both on and off the job.

FULL-TIME & PART-TIME BENEFITS AND PERKS – Clean Freaks offers different benefits based on employment status. Full-time employees are eligible for a broader range of benefits, while Part-time employees are eligible for select benefits (…FULL POLICY HERE)

WORKERS’ COMP & UNEMPLOYMENT INSURANCE – Clean Freaks provides Workers’ Compensation Insurance in accordance with state law to cover employees in the event of a work-related injury or illness. We also comply with all applicable laws regarding Unemployment Insurance (…FULL POLICY HERE)

All employees are expected to conduct themselves in a manner that reflects respect, accountability, and alignment with company values.

STANDARD OF CONDUCT – Employees are responsible for upholding standards of conduct in their interactions with clients, coworkers, and management. These expectations include, but are not limited to:

• Professional behavior while on the job and in uniform
• Respect for company policies and procedures
• Courteous and cooperative communication with clients and team members
• Promptness, reliability, and personal accountability

DISCIPLINARY ACTION POLICY – We take a constructive approach to disciplinary matters, aiming to correct behavior and support employee growth whenever possible (…FULL POLICY HERE)

DRESS CODE – Cleaning Technicians are required to wear the official company uniform while on duty (…FULL POLICY HERE)

WORKPLACE CONDUCT – The following policies outline our expectations regarding conduct, safety, and prohibited behaviors while representing the company or working on company or client property (…FULL POLICY HERE)

LOCK OUT POLICY – At Clean Freaks, ensuring uninterrupted service and protecting access to our clients’ homes is a top priority.  To minimize disruptions and maintain professionalism, the following policy outlines preventative measures and proper procedures (…FULL POLICY HERE)

NON-COMPETE & CONFLICT OF INTEREST POLICY – To protect the business interests and client relationships of Clean Freaks, all employees are required to sign a Non-Compete Agreement as a condition of employment (…FULL POLICY HERE)

This section outlines the expectations, procedures, and policies related to both voluntary and involuntary separation, including notice requirements, final pay, and return of company property. Our goal is to ensure that all transitions are handled professionally and respectfully.

RESIGNATION – Employees who choose to resign from their position at Clean Freaks are asked to provide at least two weeks’ notice prior to their final working day (…FULL POLICY HERE)

TERMINATION – Clean Freaks follows an at-will employment policy, which means that employment may be terminated at any time, with or without notice or cause, by either the employee or the company (…FULL POLICY HERE)